T.G.I.F.! Hope everybody has had a wonderful week on customer service with Sonia (BTW, what was the verb tense in this sentence?). What were three most important lessons you learnt? Write them in the Comments section below.
- Listen to this podcast on Training Salespeople, practise aloud, then with a partner, before recording your conversation on Chirbit.com.
- Write Part 2 of the sales-training conversation, with the Consultant saying, "First, let's have a visit from a customer who's a real whiner. ..." Write 4 more lines and check with your partner before putting the whole dialogue with an additional Chirbit.com conversation audio recording on your blog.
- Help a classmate to complete their assignments for this week.
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